1ji Privacy Policy

01 Introduction

1ji operates an online gaming platform available at 1ji.pro. In the course of providing this service to Pakistani players, we process certain personal data — information that relates to you as an identifiable individual. This policy explains what that data is, why we hold it and how we keep it safe.

We approach data privacy with the same standard we apply to every part of the platform: build for Pakistani players in a way that is transparent and respectful. That means being clear about what we collect, honest about how we use it and serious about protecting it from unauthorised access.

If you have any question about this policy or how your data is handled, the best starting point is always our support team at [email protected] — contact details are also at the end of this policy.

02 What We Collect

1ji collects personal data in the following categories:

We do not collect sensitive personal data such as biometric information, health data or religious beliefs unless specifically required by applicable law and with your explicit consent.

03 How We Collect It

Personal data is collected through the following channels:

• Direct registration: When you create your 1ji account, you provide your name, email address, mobile number and date of birth directly.
• Account activity: As you use the platform — depositing, playing games, requesting withdrawals, using bonuses — your activity is recorded as part of normal platform operation.
• Payment providers: When you make a PKR transaction via JazzCash, Easypaisa, Raast or bank transfer, transaction confirmation data is passed to us by the payment provider to confirm that a deposit or withdrawal has been completed.
• Identity verification: Where required, you may be asked to submit a copy of your CNIC or other identification document. These documents are handled securely and used only for the purpose of verification.
• Support interactions: When you contact our support team by email or chat, the content of that communication is stored as part of your account record.
• Automated technical data: Certain technical information — IP address, device type, browser — is collected automatically when you access the platform, as is standard for any online service.

04 How We Use Your Data

1ji uses personal data for the following purposes:

• Account management: Creating, maintaining and securing your account; verifying your identity and age; communicating account-related information to you.
• Transaction processing: Processing PKR deposits to your account and processing PKR withdrawal requests to your nominated payment method.
• Platform delivery: Enabling you to access and play fish games, slot games and bingo; tracking VIP tier progress; applying cashback and bonus credits to your balance.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, fraudulent transactions, bonus abuse or other policy violations.
• Legal compliance: Retaining records as required by applicable law; cooperating with lawful requests from regulatory or law enforcement bodies.
• Customer support: Responding to your queries, resolving disputes and investigating complaints.
• Marketing communications (opt-in only): Sending promotional offers, bonus notifications and platform updates to accounts that have consented to receive them. You can withdraw this consent at any time in your account settings.
• Platform improvement: Using aggregated, anonymised activity data to understand how the platform is used and to improve its performance and features.

We do not use your personal data for automated decision-making or profiling in a way that has legal or similarly significant effects on you without your knowledge.

05 Payment Data

All PKR transactions on 1ji — deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards — are processed through secure payment channels. The following applies to how payment data is handled:

• 1ji does not store full payment credentials such as complete card numbers, mobile wallet PINs or IBFT credentials on its own servers.
• Transaction records — including amounts, timestamps, payment method type and confirmation references — are retained as part of your account history for fraud prevention and dispute resolution purposes.
• Payment data is shared with the payment provider necessary to process each specific transaction. These providers operate under their own security standards and are chosen based on their reliability and security posture.
• Where identity verification is required in connection with a large or unusual transaction, you may be asked to provide documentation confirming the source of funds. This is handled in confidence and used only for the stated verification purpose.

06 Sharing Your Data

1ji does not sell personal data. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and other payment providers receive the data necessary to complete your transaction.
• Identity verification services: Where third-party identity verification is used, your verification documents and data are shared with that service for the sole purpose of completing the check.
• Technology infrastructure providers: Hosting, security and platform infrastructure providers may have access to data as a technical necessity of providing their services to 1ji. These providers are bound by confidentiality obligations.
• Legal obligations: 1ji may disclose personal data to law enforcement, regulators or courts where required to do so by applicable law, or where necessary to protect the rights, property or safety of 1ji, its players or the public.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the 1ji business, personal data held at the time of the transaction may be transferred to the acquiring entity, subject to the same data protection standards.

In all cases, data shared with third parties is limited to what is necessary for the specific purpose, and we do not authorise those parties to use the data for any other purpose.

07 Data Retention

1ji retains personal data for as long as is necessary to fulfil the purposes set out in this policy, subject to the following:

• Active accounts: Personal data associated with an active account is retained for the lifetime of the account.
• Closed accounts: Following account closure, 1ji retains core account records — including identity data, transaction history and game history — for a minimum period of five years to fulfil legal, audit and fraud prevention obligations.
• Support records: Communication records related to support queries are retained for up to three years from the date of the last interaction.
• Marketing data: Where consent has been withdrawn, marketing contact data is removed from active communication lists promptly. Records of the consent withdrawal itself are retained for compliance purposes.

When data is no longer required and there is no legal basis to retain it, it is deleted or anonymised in a secure manner.

08 Security Measures

1ji takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL encryption: All data transmitted between your device and the 1ji platform is encrypted using SSL/TLS. Look for the padlock icon in your browser's address bar when accessing 1ji.pro.
• Access controls: Internal access to personal data is restricted to team members who require it to perform their role. Access is controlled and logged.
• Secure infrastructure: Account data is stored on infrastructure with industry-standard security configurations, including firewalls and intrusion detection.
• Password security: Account passwords are stored in hashed form. 1ji never stores or transmits your password in plain text.
• Session management: Active sessions time out after periods of inactivity to reduce the risk of unauthorised access on shared devices.

While 1ji takes all reasonable technical measures, no online platform can guarantee absolute security. If you suspect your account has been accessed by someone other than yourself, contact support immediately at [email protected].

09 Cookies

1ji uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device when you visit a website. 1ji uses cookies for the following purposes:

• Essential cookies: Required for the platform to function — maintaining your login session, remembering your game preferences and enabling secure transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players use the platform in aggregate — which pages are visited, how long sessions last and which game categories are most popular. This data is anonymised and used only to improve the platform.
• Security cookies: Help identify and prevent suspicious activity such as unusual login patterns or bot access attempts.

1ji does not use third-party advertising or tracking cookies. Your browsing activity on 1ji is not shared with advertising networks.

You can manage cookie settings in your browser preferences. Disabling essential cookies will affect your ability to use the platform — most notably, you will not be able to maintain a logged-in session.

10 Your Rights

You have the following rights in relation to your personal data held by 1ji. To exercise any of these rights, contact us at [email protected] with your account email address and a description of your request.

1ji aims to respond to data rights requests within 30 days. Where a request is particularly complex or we have received a high volume of requests, this period may be extended, and we will communicate that to you. Note that certain retention obligations may prevent full deletion of all data associated with a closed account.

11 Minors

1ji is strictly an adults-only platform. The minimum age to register and use 1ji is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

If you believe that a minor has registered on 1ji or that a minor has access to an account, please contact support immediately. We will investigate and, where confirmed, close the account and delete the associated data without delay.

Account holders are responsible for ensuring that their login credentials are not accessible to minors in their household. If you are concerned about underage access or your own gaming habits, please visit the Responsible Gaming page for available tools and information.

12 Changes to This Policy

1ji may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or our data handling practices. When we make material changes, registered account holders will be notified by email. The updated policy will also be published on this page with a revised "last updated" date at the top.

Continued use of the platform following notification of a policy update constitutes acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and may request account closure in accordance with the Terms and Conditions.

13 Contact Us

If you have any question about this Privacy Policy, want to exercise a data right or need to report a potential data security concern, please contact the 1ji support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Request — [your registered email]" for faster routing
• Live Chat: Available for Gold, Diamond and Elite VIP members

We aim to acknowledge privacy-related requests within 48 hours and to provide a substantive response within 30 days. If your concern relates to a potential data breach or security issue, please mark it as urgent in the subject line — those matters are treated with the highest priority.